Return Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
To start a return, you can contact us at support@hometexltd.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@hometexltd.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We have 10-Days return policy. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Payment Method, Refund Option and Refund Time:
- Debit or Credit Card Debit or Credit Card Payment Reversal 10 working days.
- Equated Monthly Installments Debit or Credit Card 10 working days.
- Rocket (Wallet DBBL) Mobile Wallet Reversal / Rocket 7 working days.
- Nagad Mobile Wallet Reversal / Nagad 5 working days.
- DBBL Nexus (Online Banking) Card Payment Reversal (Nexus) 7 working days.
- bKash Mobile Wallet Reversal / bKash 5 working days.
- Cash on Delivery (COD) Bank Deposit 5 working days.
about our company
Hometex Bangladesh provides the best quality bedsheets for its customers. We are committed to providing the best products to our consumers. We do great care in every stage to make sure that the end product will be safe for all. We follow four key processes to ensure authentic products with consistent quality.
(Hometex Limited Trade License NO: 02-9854).
subscribe to newsletter
Subscribe to our newsletter to get regular updates and offers directly to your email. Your information is secured with me
Contact us
- Shop Address: Shop# 04, Level# 04, Green Saranika Shopping Mall, 369 Elephant Road, Dhaka-1205.
- +880 1324-742555, +880 1324-742556, +880 1600-351149
- info@hometexltd.com, hometexltd.bd@gmail.com
Hometex
